POSITION SUMMARY:

Systainer Systems North America is scaling fast—and we’re backed by two German parent companies with decades of proven excellence. We’re looking for a hands-on Warehouse Supervisor to lead a lean, hands-on team (2 direct reports) and massively level up how we receive, assemble, pick, pack, and ship. In this role, you’ll own the day-to-day while also building the future: implement new processes, drive continuous improvement, and pilot smart ideas that lift quality, speed, and customer experience. If you love turning a young operation into a high-performing one—and you’re excited to jump on a forklift in the morning and roll out a new workflow in the afternoon—you’ll thrive here. This is an all-hands-on-deck environment with real autonomy, visible impact, and room to grow as the business expands.

JOB RESPONSIBILITIES:

Essential Functions:

1. Lead daily warehouse operations – receiving (including container unload), put-away, assembly, picking, packing, and shipping – and step in on the floor when needed to keep orders moving.
2. Plan labor and set priorities to meet deadlines and service levels; rebalance work across the day as demand shifts.
3. Build, train, and coach a small team; deliver clear feedback, cross-train for coverage, and develop step-up capability within the team.
4. Own inventory control: run cycle counts, investigate variances, make accurate adjustments, protect dock-to-stock time, and maintain location/bin accuracy.
5. Manage packing & consumables: maintain min/max levels and days-of-supply for boxes, mailers, dunnage, tape, labels, pallets, etc. track usage and forecast needs; submit purchase orders/reorder request, verify receipts/quality, prevent stockouts, and control cost.
6. Create, maintain, and enforce SOPs/standard work for receiving, assembly, picking, packing, shipping, and returns; keep process documentation current and actionable.
7. Use ERP/WMS to manage orders and exceptions; ensure clean transactions and master data; produce weekly KPI reports with clear actions.
8. Drive continuous improvement (e.g. 5S, layout/slotting, right-sized packaging, pick methods) to lift speed, accuracy, and unit cost – test, learn, standardize.
9. Ensure safety and compliance with OSHA and company policies; run audits and equipment checks; report and resolve incidents/near-misses; maintain a clean, organized facility.
10. Run the Daily Start-Up huddle: align on status, priorities, and risks; escalate early to protect customer experience.
11. Manage shipping execution and carrier performance (rate shopping, manifesting, pickups, claims, delivery issues) to safeguard customer experience.
12. Partner cross-functionally (customer service, sales, supply chain, carriers) to resolve issues, manage priorities, and improve end-to-end flow.
13. Open, close, and secure the facility when necessary; provide limited after-hours support for urgent operational escalations.
14. Administrative: approve timecards and attendance, maintain required records with accuracy and timeliness.

Non-Essential Functions:

15. Performs other duties as assigned.
16. Forklift and/or other material handling equipment operation.

QUALIFICATIONS:

Minimum requirements to competently perform the key responsibilities of this job in terms of educational background, work experience, licenses/certifications or other knowledge, skills, and abilities.

Affirmative Action/EEO statement

Tooltechnic Systems NA, Festool USA, Festool Canada, and Systainer Systems NA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.